IT Enabled Services (ITES)
Your team should sell, build, and decide — not drown in calls, data entry, and back-office work. We provide trained IT-enabled service teams for customer support, call center operations, data processing, and back-office tasks — supervised, reported, and accountable, backed by 21+ years of ICT and service operations experience.
IT enabled services in Bangladesh mean outsourcing defined business tasks — customer calls, data entry, back-office processing, and digital support — to a trained, supervised team that reports to you. You define the work, service levels, and reporting; we hire, train, supervise, and deliver. Pricing is quoted by team size or work volume after a free consult.
Engagement & Pricing
Honest Pricing, by Team or Volume
ITES pricing depends on team size, hours, and work volume, so we quote in writing after a free consult — no hidden costs, no guesswork figures on this page.
• Dedicated Team — Quoted per seat per month: agents, supervision, and reporting included.
• Project-Based — Quoted per volume: a defined backlog, campaign, or digitization project at a fixed scope.
• Hourly / Shared Support — For smaller needs: shared agents on defined hours.
Share your workload and receive a written quote with service levels.
Why Nurul Alam Jewel
• 21+ years in ICT — from national infrastructure (18,130 sites connected across 64 districts) to international work for global brands.
• Operations leadership — COO-level experience running service operations, including call-center operations — teams are managed, not just staffed.
• Supervision built in — quality checks, monitoring, and weekly reporting, so outsourced work stays visible to you.
• One team for everything — support, software, networking, and security from the same organization when your needs grow.
Local Team, Global Standards
In Bangladesh: Bengali + English speaking teams, Dhaka-based delivery, and local business hours with extended coverage where needed.
Internationally (USA, UAE, Canada, UK): English-first support teams, time-zone coverage, and reporting standards international clients expect.
Outsource the Work, Keep the Control
Your team should focus on growth while trained teams handle support, data, and back-office — supervised, reported, and accountable.
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Explore related services: Software Development, Computer Hardware Networking Servicing
Trained teams for the work that eats your day — support, data, and back-office, delivered with supervision and reporting.
From the Real Problem to a Lasting Fix
The Challenge
"Hiring support staff is slow and expensive."
"Customer calls go unanswered."
"Data entry backlog keeps growing."
"Back-office work eats management time."
"Seasonal spikes overwhelm our staff."
"Outsourcing failed before — quality dropped."
The Solution
Recruitment, training, and salaries for support roles drain time and budget. A ready team starts in weeks, not quarters, at a known monthly cost.
Every missed call is a lost customer. Dedicated support coverage means calls, emails, and chats are answered — during your hours, and beyond them where needed.
Forms, records, and lists pile up while your core team does them badly between real jobs. A dedicated processing team clears backlogs and keeps daily data current.
Admin, accounts support, and documentation pull managers away from growth. Outsourced back-office hands it to a team whose only job is that work.
Campaigns, admissions, and festive seasons flood support lines. Teams scale up for peaks and down after — without hiring and firing.
Unsupervised outsourcing always drifts. Supervised teams with quality checks, call monitoring, and weekly reporting keep standards visible to you.
Everything You Get With This Service
6 focused modules delivered end-to-end for IT Enabled Services (ITES).
Book 1-1 Consult-
Call Center & Customer Support
Inbound and outbound call handling — enquiries, orders, complaints, and follow-ups by trained agents.
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Data Entry & Processing
Bulk and daily data entry, cleansing, and processing from forms, documents, and systems.
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Back-Office Support
Accounts support, documentation, scheduling, and administrative processing that frees your core team.
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Telemarketing & Lead Generation
Outbound campaigns, lead qualification, and appointment setting for sales teams.
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Document Digitization & Management
Paper-to-digital conversion, scanning, indexing, and organized digital records.
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Email, Chat & Social Support
Email, live chat, and social-message support — written, tracked, and answered on time.
A Clear 4-Step Roadmap
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01
Phase 01
Discover Needs
Your tasks, volumes, hours, and quality standards mapped — with a written scope and quote.
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02
Phase 02
Team & Process Setup
Agents selected and trained on your scripts, systems, and standards before live work begins.
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03
Phase 03
Pilot & Training
A pilot run with your feedback built in, so quality is proven before full scale.
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04
Phase 04
Scale & Report
Full delivery with supervision, quality monitoring, and weekly reporting you can check.
Frequently Asked Questions
Still have a question?
Talk directly with Nurul Alam Jewel about your scope and timeline.
Get In TouchIT Enabled Services means business tasks delivered with technology and trained teams — call center support, data entry, back-office processing, and digital customer support — outsourced instead of hired in-house.
Customer calls and emails, data entry and processing, back-office administration, telemarketing, document digitization, and chat/social support — any defined, repeatable task with measurable output.
It depends on team size, hours, and volume. After a free consult you receive a written quote — per seat per month for dedicated teams, or per volume for projects.
Yes. Access control, confidentiality agreements, and supervised systems protect your data — security terms are agreed in writing before work starts.
Yes. Bengali + English teams serve local businesses; English-first teams serve international clients.
Yes. Teams scale up for campaigns and seasons and down after — without you hiring or firing.
We do — supervision, quality monitoring, and weekly reporting are included, so you manage outcomes, not individuals.